Frequently Asked Questions
If you have more questions please visit our CONTACT page and send us a message.
CAN I RETURN OR EXCHANGE MY ORDER?
If you’re not 100% satisfied, your order can be returned for a full refund.
Free returns are currently available in: USA, UK, Canada, Australia, New Zealand, Germany, France, Spain, Sweden, Norway, Denmark, Italy, Ireland, Netherlands, Belgium, Switzerland, Portugal, Brazil, Argentina, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Mexico, Israel, South Korea, Poland, and Czech Republic.
If you live in a country not listed above, you will be responsible for paying the shipping costs when returning your order.
HOW DO I MAKE A RETURN OR EXCHANGE A PRODUCT?
You can return or exchange your order in a few simple steps:
1. Visit our RETURNS CENTER
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a free shipping label with further instructions
DO YOU SHIP INTERNATIONALLY?
Yes we do ship almost EVERYWHERE and shipping on all orders over $50 is FREE!
If we don't ship to your country you won't be able to complete the purchase.
WHEN WILL MY ORDER SHIP?
Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our estimated shipping times:
| DESTINATION | SHIPPING TIME | SHIPPING METHOD |
|---|---|---|
| United States & Canada | 3 - 10 working days | USPS, FedEx, UPS, Canada Post |
| United Kingdom | 3 - 10 working days | Royal Mail |
| Australia & NZ | 4 - 12 working days | DHL, UBI Smart Parcel |
| EU | 4 - 12 working days | DHL Express |
| Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain | 5 - 12 working days | DHL Express |
| Rest of the World | 5 - 14 working days | DHL Express, Other |
Please note:
- We aim to process all orders within 24 hours and ship them out within 3 business days. Please note that this timeframe does not include weekends or holidays.
- For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
- Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
- Delivery times provided are estimates and begin from the date of shipping, rather than the date of order placement. In rare cases, deliveries may take longer than anticipated due to courier processing, customs clearance, delivery location, incomplete addresses, or other unforeseeable circumstances. We cannot be held liable for any delays resulting from factors beyond our control.
- If your order fails to arrive or if it arrives damaged or lost, we will either reship your order or issue a full refund.
HOW DO I CANCEL MY ORDER?
CAN I MAKE A CHANGE TO MY ORDER BEFORE IT SHIPS?
DO YOU SHIP TO PO BOXES?
HOW DO I TRACK MY ORDER?
MY ORDER IS SHOWING AS DELIVERED, BUT I DIDN’T RECEIVE IT
In rare instances, your tracking number may indicate that your package has been "Delivered" when it is still "In transit." If this happens, we suggest taking the following steps before contacting us:
First, keep an eye out for an "Attempted Delivery" notification or a courier card left at your address. Second, visit your local post office or pickup location and bring your ID and tracking number with you to inquire about your package.
If you have completed both of these steps and still have not been able to locate your parcel, please don't hesitate to reach out to us for further assistance.
